SUPPORT
FAQ
Answers to common questions. Reach out through the contact page if you need more help.
Orders & shipping
Where do you ship?
Available shipping destinations and options are shown at checkout.
How do I track my order?
You'll receive tracking details by email once your order ships.
Can I change or cancel my order?
Reach out through the contact page with your order number as soon as possible and we'll do what we can.
Returns
What is your return policy?
Our current return policy is available on the policies page linked in the footer.
How do I start a return?
Contact us through the contact page with your order number and the reason for the return. Our published return policy applies.
Products & sizing
How does HALO glove sizing work?
Each HALO set includes two gloves of the same design. Select one size — both gloves in the set will be that size.
How do I choose an apparel size?
Available sizes and any product-specific size guidance are listed on each product page.
How should I care for ARVENTIS products?
Care information is provided on the product page or with the product where applicable.
Support
How do I contact ARVENTIS?
Reach us through the contact page and we'll respond as soon as we can.